in News Departments > New & Noteworthy
print the content item

The U.S. Department of Energy (DOE) has released "Voices of Experience: Insights on Smart Grid Customer Engagement" - a guide that compiles information on the successful approaches used by electric utilities to engage customers in smart grid technology and deployments.

The guide is the result of a stakeholder effort, led by the DOE, to capture lessons learned and insights on smart grid customer engagement that will help steer a stronger utility-customer relationship.

"Customer engagement is an evolving, ongoing process in the electric power industry," says Patty Durand, executive director of the Smart Grid Consumer Collaborative. "But we know once customers are engaged and educated about the smart grid, they are supportive of it."

Durand notes that any utility can use the guidebook, no matter what stage they are in with smart grid customer engagement projects. The guide complements SGCC's newest report, "Smart Grid Customer Engagement Success Stories," which spotlights the strategies and tactics employed by U.S. electric utilities to successfully engage customers.


Hybrid Energy Innovations 2015
Latest Top Stories

Duke Energy Commits $500M To Major Solar Expansion In N.C.

The utility company says the investment will help further diversify its portfolio, as well as increase solar power for its North Carolina customers by 60%.


Sensus Issues Refund To SaskPower After Smart Meter Woes

As SaskPower continues to swap out its Sensus units following several meter failures, the two companies have reached an agreement in order for the utility to recover costs.


The Smart Utility's Guide To Choosing A Smart Meter

Electricity providers across North America are taking on grid modernization. This article outlines the myriad factors a utility should consider in order to select the best-possible smart meter.


DOE Report: U.S. Wind Power Prices Reach All-Time Low

According to the U.S. Department of Energy (DOE), wind power continues to play a larger role in the U.S.' energy mix and is the cheapest it has ever been in the country.


Survey Reveals What U.S. Consumers Expect From Their Utilities

GE's new survey measures Americans' views on the state and future of the grid, as well as how much extra consumers would be willing to pay for better power reliability.

Hybrid Energy Innovations 2015
S&C Electric_id176
edf_id180
Future Energy_id187