in News Departments > New & Noteworthy
print the content item

The U.S. Department of Energy (DOE) has released "Voices of Experience: Insights on Smart Grid Customer Engagement" - a guide that compiles information on the successful approaches used by electric utilities to engage customers in smart grid technology and deployments.

The guide is the result of a stakeholder effort, led by the DOE, to capture lessons learned and insights on smart grid customer engagement that will help steer a stronger utility-customer relationship.

"Customer engagement is an evolving, ongoing process in the electric power industry," says Patty Durand, executive director of the Smart Grid Consumer Collaborative. "But we know once customers are engaged and educated about the smart grid, they are supportive of it."

Durand notes that any utility can use the guidebook, no matter what stage they are in with smart grid customer engagement projects. The guide complements SGCC's newest report, "Smart Grid Customer Engagement Success Stories," which spotlights the strategies and tactics employed by U.S. electric utilities to successfully engage customers.


Hse SandyHook
Latest Top Stories

Sensus Smart Meters Tied To More Overheating Incidents And Fires

SaskPower is investigating two new meter failures, and Portland General Electric is working to replace 70,000 Sensus units amid fire concerns.


SaskPower Halts Smart Meter Installations Following Fires

The Canadian utility has suspended its smart meter deployment as it investigates half a dozen fires associated with the meters.


New Study Underscores Value Of Customer Engagement, Ranks Most-Trusted U.S. Utilities

According to the report, which analyzes 125 utilities across the country, earning a customer's trust can lead to monetary gains.


Washington State Doles Out Cash For Utility Energy Storage Projects

Three utilities have been awarded millions of dollars in grants to explore energy storage technology that could help integrate renewable and improve the power grid.


Utilities Reveal Just How Much Customers Are Saving With Energy Efficiency Programs

Two U.S. utility companies have issued progress reports and solid numbers regarding their respective initiatives.

S&C Electric_id176
edf_id180