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The U.S. Department of Energy (DOE) has released "Voices of Experience: Insights on Smart Grid Customer Engagement" - a guide that compiles information on the successful approaches used by electric utilities to engage customers in smart grid technology and deployments.

The guide is the result of a stakeholder effort, led by the DOE, to capture lessons learned and insights on smart grid customer engagement that will help steer a stronger utility-customer relationship.

"Customer engagement is an evolving, ongoing process in the electric power industry," says Patty Durand, executive director of the Smart Grid Consumer Collaborative. "But we know once customers are engaged and educated about the smart grid, they are supportive of it."

Durand notes that any utility can use the guidebook, no matter what stage they are in with smart grid customer engagement projects. The guide complements SGCC's newest report, "Smart Grid Customer Engagement Success Stories," which spotlights the strategies and tactics employed by U.S. electric utilities to successfully engage customers.


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