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Chicago-based smart grid solutions provider S&C Electric Co. has announced a service offering that provides real-time monitoring of Micro-AT source-transfer controls through the company's Global Support and Monitoring Center.

S&C says that with this new service, its technical experts monitor up-to-date and historical information on the operational state of Micro-AT source-transfer controls and sources serving the equipment in order to help ensure reliable electrical service to critical loads.

The source-transfer controls, the company notes, continuously monitor the condition of both a preferred and alternate power source and initiate automatic switching to the backup power supply when the preferred-source voltage has been lost or reduced to a predetermined level - restoring power to all loads in a matter of seconds.

For security purposes, the company reports that the remote-monitoring system only allows S&C to see the state of the controls and does not allow for remote operation of the S&C source-transfer switchgear. S&C adds that this means that only customers have the ability to open or close their switches or control the equipment.

"The real-time information allows our technicians to spot if something is affecting the readiness of the source-transfer switchgear so we can immediately contact the customer to help," comments Mike Kilpatrick, director of asset management and field services at S&C. "This information, along with the historical event logs, then helps S&C's technicians to quickly troubleshoot the issue, often over the phone and without the need to send a field technician."

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