in News Departments > People
print the content item

Ernst & Young LLP has hired two advisers who will specialize in smart grid technology and customer engagement.

Stephen Thiel has more than 20 years' experience in business transformation and strategy. Currently an executive director with Ernst & Young LLP's advisory services power and utilities practice, Thiel has helped utility clients develop smart grid road maps, demand-response strategies, operational improvements and approaches to enhance energy trading.

Prior to joining Ernst & Young, Thiel was IBM Global Business Services' smart grid leader. He also has worked for the Electric Power Research Institute, Entergy and Glaxo Pharmaceuticals.

Catherine Zhou, a principal in the advisory services power and utilities practice, brings over 15 years' experience advising companies how to manage customers, drive satisfaction and improve business performance. She leads customer experience transformation projects, leveraging digital media, marketing and business intelligence.

Zhou worked at Accenture prior to joining Ernst & Young LLP. She specialized in customer experience and digital analytics. She is the co-author of "The Social Media Management Handbook."


Hse SandyHook
Latest Top Stories

DOE Report: U.S. Wind Power Prices Reach All-Time Low

According to the U.S. Department of Energy (DOE), wind power continues to play a larger role in the U.S.' energy mix and is the cheapest it has ever been in the country.


Survey Reveals What U.S. Consumers Expect From Their Utilities

GE's new survey measures Americans' views on the state and future of the grid, as well as how much extra consumers would be willing to pay for better power reliability.


How A GIS Can Help Utilities Address The Aging Workforce And Capitalize On Data

Baby Boomers, whose experience and know-how have served the utility industry so well for decades, are retiring. The author suggests utilities can use a geographic information system (GIS) to fill in resultant knowledge gaps.


Sensus Smart Meters Tied To More Overheating Incidents And Fires

SaskPower is investigating two new meter failures, and Portland General Electric is working to replace 70,000 Sensus units amid fire concerns.


SaskPower Halts Smart Meter Installations Following Fires

The Canadian utility has suspended its smart meter deployment as it investigates half a dozen fires associated with the meters.

S&C Electric_id176
edf_id180