in News Departments > People
print the content item

Ernst & Young LLP has hired two advisers who will specialize in smart grid technology and customer engagement.

Stephen Thiel has more than 20 years' experience in business transformation and strategy. Currently an executive director with Ernst & Young LLP's advisory services power and utilities practice, Thiel has helped utility clients develop smart grid road maps, demand-response strategies, operational improvements and approaches to enhance energy trading.

Prior to joining Ernst & Young, Thiel was IBM Global Business Services' smart grid leader. He also has worked for the Electric Power Research Institute, Entergy and Glaxo Pharmaceuticals.

Catherine Zhou, a principal in the advisory services power and utilities practice, brings over 15 years' experience advising companies how to manage customers, drive satisfaction and improve business performance. She leads customer experience transformation projects, leveraging digital media, marketing and business intelligence.

Zhou worked at Accenture prior to joining Ernst & Young LLP. She specialized in customer experience and digital analytics. She is the co-author of "The Social Media Management Handbook."


Hse SandyHook
Latest Top Stories

SaskPower Halts Smart Meter Installations Following Fires

The Canadian utility has suspended its smart meter deployment as it investigates half a dozen fires associated with the meters.


New Study Underscores Value Of Customer Engagement, Ranks Most-Trusted U.S. Utilities

According to the report, which analyzes 125 utilities across the country, earning a customer's trust can lead to monetary gains.


Washington State Doles Out Cash For Utility Energy Storage Projects

Three utilities have been awarded millions of dollars in grants to explore energy storage technology that could help integrate renewable and improve the power grid.


Utilities Reveal Just How Much Customers Are Saving With Energy Efficiency Programs

Two U.S. utility companies have issued progress reports and solid numbers regarding their respective initiatives.


Middle East And North African Countries To Spend Billions On Smart Grids, Solar Integration

According to a new report from Northeast Group LLC, the MENA region will make big investments to modernize the grid and add more solar power by 2024.

S&C Electric_id176
edf_id180