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Ernst & Young LLP has hired two advisers who will specialize in smart grid technology and customer engagement.

Stephen Thiel has more than 20 years' experience in business transformation and strategy. Currently an executive director with Ernst & Young LLP's advisory services power and utilities practice, Thiel has helped utility clients develop smart grid road maps, demand-response strategies, operational improvements and approaches to enhance energy trading.

Prior to joining Ernst & Young, Thiel was IBM Global Business Services' smart grid leader. He also has worked for the Electric Power Research Institute, Entergy and Glaxo Pharmaceuticals.

Catherine Zhou, a principal in the advisory services power and utilities practice, brings over 15 years' experience advising companies how to manage customers, drive satisfaction and improve business performance. She leads customer experience transformation projects, leveraging digital media, marketing and business intelligence.

Zhou worked at Accenture prior to joining Ernst & Young LLP. She specialized in customer experience and digital analytics. She is the co-author of "The Social Media Management Handbook."


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