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AboitizPower, a distributor, retailer and generator of power in the Philippines, has implemented Oracle Utilities Customer Care and Billing to standardize the organization's six subsidiaries onto a single billing platform, streamline business processes and prepare for significant regulatory changes in the market.

AboitizPower selected Oracle Utilities Customer Care and Billing in August 2011. Before then, Oracle says AboitizPower's six subsidiaries were using disparate systems developed in-house and customized over several years. Tight integration with Oracle Financial Management also ensures billing data flows smoothly to accounts receivable so that day-to-day and legacy information can be easily tracked, the company adds.

According to Oracle, a key driver for adopting a single customer care and billing system was the Philippines' move to a privatized and deregulated energy sector in 2012. The Oracle system can be adapted to ensure compliance with regulatory changes and reporting requirements regarding power generation, transmission, distribution, supply and metering, as well as provide details about customer billing.

Oracle Utilities Customer Care and Billing's open interface also allows integration of new applications and configurability to respond quickly to business opportunities and competitive challenges, according to the company.



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