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SmartEnergy IP, a research firm dedicated to smart grid consumer education, says the U.S. Department of Energy (DOE) Smart Grid Customer Engagement Working Group, which was announced earlier this month, has already attracted more than 120 industry stakeholders, including more than 50 utilities. The goal of the Smart Grid Customer Engagement Working Group is to develop a model of industry best practices for smart grid customer engagement, which will become a resource for utilities rolling out smart grid programs in the future.

The Working Group is composed of subcommittees in the following areas: resource planning and finance; stakeholder relations; regulatory communications; research and metrics; customer advocacy; IT and technology; and marketing communications. Senior utility executives are chairing each of the subcommittees.





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