in News Departments > New & Noteworthy
print the content item

South Carolina-based Orangeburg Department of Public Utilities (DPU) has selected the MeterSense meter data management (MDM) and CustomerConnect customer engagement solutions from Harris Utilities SmartWorks.

Once fully implemented across all 63,000 Orangeburg DPU meters, MeterSense will help the utility promote service reliability by identifying peak load times and initiating outage responses; eliminate losses across its electricity, gas and water networks; automate meter reads, disconnects and service orders; and implement a future pre-paid solution, according to Harris.

“We see the MDM as being the brains of our whole implementation,” says John Bagwell, director of the DPU’s Electric Division. “We felt it was important to have MeterSense in place before we begin collecting data from our new advanced meters so that we can take advantage of smart grid data the moment it starts coming in.”

In addition, Orangeburg DPU plans to use CustomerConnect to enhance interaction with its customers.

“CustomerConnect gives our customers instant access to their energy usage data and basic analytics calculations,” explains Bagwell. “That was important for us. We expect to use the solution to reach out to customers in new ways, to educate them about ways to control their consumption costs and to get them involved in new conservation programs.”



Hse SandyHook
Latest Top Stories

DOE Report: U.S. Wind Power Prices Reach All-Time Low

According to the U.S. Department of Energy (DOE), wind power continues to play a larger role in the U.S.' energy mix and is the cheapest it has ever been in the country.


Survey Reveals What U.S. Consumers Expect From Their Utilities

GE's new survey measures Americans' views on the state and future of the grid, as well as how much extra consumers would be willing to pay for better power reliability.


How A GIS Can Help Utilities Address The Aging Workforce And Capitalize On Data

Baby Boomers, whose experience and know-how have served the utility industry so well for decades, are retiring. The author suggests utilities can use a geographic information system (GIS) to fill in resultant knowledge gaps.


Sensus Smart Meters Tied To More Overheating Incidents And Fires

SaskPower is investigating two new meter failures, and Portland General Electric is working to replace 70,000 Sensus units amid fire concerns.


SaskPower Halts Smart Meter Installations Following Fires

The Canadian utility has suspended its smart meter deployment as it investigates half a dozen fires associated with the meters.

S&C Electric_id176
edf_id180