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Opower, a customer engagement solutions provider for the utility industry, says it has successfully completed a Service Organization Controls (SOC) 2 Type 2 examination related to the security and confidentiality principles of the American Institute of Certified Public Accountants (AICPA) Trust Services Principles (TSPs).

The examination, completed by Deloitte & Touche LLP, included independent testing of controls related to the Opower 4 Customer Engagement Platform. The SOC 2 Type 2 report indicates that controls were suitably designed and operating effectively over a period of time to meet the criteria for the security and confidentiality principles set forth in TSP section 100, says Opower.

"This report gives our utility clients assurance that our controls related to keeping data secure and confidential are designed and operating as intended," says Lee Aber, Opower’s director of information security. “Opower and its clients demand transparency and rigorous adherence to controls to provide for the confidentiality of their customer data. Successfully completing a SOC 2 Type 2 examination provides an objective, third-party evaluation of specific controls we have implemented for the protection of utility data across our business.”



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