in News Departments > Projects & Contracts
print the content item

The Coldwater Board of Public Utilities (BPU) has chosen MeterSense and CustomerConnect, Harris Utilities' meter data management (MDM) solution and customer engagement solution (CES), respectively, to enhance its engineering, billing and service processes and encourage further consumer involvement in conservation programs.

According to Harris, MeterSense transforms raw smart meter data into business intelligence and enables utilities to improve business processes and enhance customer service. CustomerConnect, meanwhile, is a Web-based data presentment tool that enables consumers to access and interpret their consumption patterns.

Located in southern Michigan, Coldwater BPU delivers water and electric services across 12,500 meters to a population of approximately 10,200 residential and commercial and industrial (C&I) consumers. The utility launched a pilot project to test advanced metering infrastructure (AMI) in January 2012.

The project’s aim was twofold: First, to test the capacity of the AMI software to interpret data derived from the polyphase meters used by the utility for its large C&I accounts. Second, to entirely replace its enterprise residential meters with smart meters. Shortly into the project, Coldwater BPU officials judged that  they needed an MDM application to gather, store and analyze smart meter data derived from the residential AMI, as well as to extract usage and billing data from the utility’s polyphase meters, Harris says.

Charles Bauschard, engineering manager with Coldwater BPU, says that once the utility realized an MDM was essential to the successful implementation of its smart metering solution, it temporarily suspended its AMI pilot project. With MeterSense in place and expected to go live in the summer, Coldwater BPU plans to resume its AMI pilot project soon.

“Once we understood that we required an MDM solution, we began to develop a list of functions we required from that application,” explains Bauschard. “On our large C&I accounts, for example, the process of reading meters, reporting billing determinants and inputting data into our customer information system is long and detailed. An MDM that can automate that process and ensure it’s done accurately every time is extremely valuable to us.”




Hybrid Energy Innovations

Hybrid Energy Innovations 2015
Latest Top Stories

To Help Combat Costly Electricity Theft, Emerging Markets Turn To Smart Grid Infrastructure

According to a new report, the world loses a whopping $89.3 billion to electricity theft annually, and emerging country markets are feeling a majority of the pain.


Report: Utilities Face Big Revenue Cuts From Distributed Energy Resources

According to a new report from Accenture, the growth of solar and other resources, such as energy storage, could mean significant losses for utilities.


NextEra To Acquire Hawaiian Electric In $4.3 Billion Merger Deal

If approved, the agreement between the two energy companies would produce one of North America's largest renewable energy players.


EPA Racks Up Over 1.6 Million Comments On Carbon Pollution Plan

Months after the U.S. Environmental Protection Agency released its Clean Power Plan, which will create new regulations for existing power plants, the agency says it has received loads of feedback to consider.


Smart Grid Interest Continues To Spread Among U.S. Rural Utilities

A new survey gauges rural smart grid efforts across the country and offers key findings, one of which is that nearly all utilities polled are doing something to modernize their systems.

S&C Electric_id176
edf_id180