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Statesville, N.C-based EnergyUnited Electric Membership Corp. has chosen MeterSense, the meter data management (MDM) solution from Harris Utilities, to enhance operational efficiencies, analyze smart grid data and improve customer service.

EnergyUnited, which delivers electricity services to more than 100,000 members in 19 counties, installed advanced metering infrastructure across its service territory in 2009. Deployment was functionally complete by 2012, at which time EnergyUnited was faced with the challenge of managing and drawing value from the influx of smart grid data it collected. Harris Utilities says that EnergyUnited understood that an MDM solution was essential to complete the deployment of its smart metering project, and chose MeterSense because of the software’s configurable rules engine and native analytics functions.

“We plan to use MeterSense to realize operational enhancements across our organization,” says Kathleen Hart, chief information officer and vice president of customer care at EnergyUnited. “We will configure the rules engine to reduce the number of person hours we spend reading meters, validating reads and verifying tasks such as disconnects and demand resets.”

EnergyUnited is already an existing customer of Cayenta, Harris Utilities’ customer information system (CIS) provider. MeterSense will integrate with Cayenta’s CIS and EnergyUnited’s enterprise outage management software to help confirm outages, notify members of service interruptions and restore power quicker than ever before.

“Delivering reliable service is a core part of our mission,” adds Hart. “We live in a region of the country that is affected by hurricanes in the summer and freezing rain in the winter, both of which can cause power interruptions. And although we’re one of the leaders in reliability among cooperatives across the country, we know we can always deliver better outage response to our customers. MeterSense will help us do that.”

EnergyUnited will fully implement MeterSense by the third quarter of this year.


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