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NSTAR, a Massachusetts-based Northeast Utilities company, says it has established a new hotline to provide customers with an effective source of information about electric vehicles (EVs) and EV technology.

According to the utility, the information center hotline is a key part of a pilot program the company is launching in partnership with the Massachusetts Department of Energy Resources to identify a cost-effective approach to establishing an EV charging infrastructure within the commonwealth.

“We’re excited about the launch of our new electric vehicle information center to offer customers expert service, information and guidance about electric vehicles and vehicle charging options,” says Penni Conner, senior vice president and chief customer officer at Northeast Utilities. “NSTAR is providing a single point of contact for our customers and communities, making it easy for them to find the answers they need to make informed decisions about electric vehicles.”

NSTAR’s new EV information hotline will offer advice on vehicles and related equipment, payment options, optimal placement of charging equipment, and best industry practices. Representatives will also provide cost estimates to operate and charge EVs, as well as offer referrals to other companies for additional information.

The hotline, (855) 463-6438, is open Monday through Friday from 8 a.m. to 5 p.m. EDT. The company also created a website, nstar.plugmyride.org, where customers can access information at any time. In the future, Northeast Utilities also plans to establish similar information centers for customers of NSTAR’s sister companies across New England.


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