in News Departments > Projects & Contracts
print the content item

CenterPoint Energy has chosen IBM to develop a new Customer Vision Platform. According to IBM, the integrated platform will consolidate services across the business to provide CenterPoint with a 360-degree view of its 5 million metered customers, enhance the customer experience and drive operational efficiencies.

The platform will streamline customer interactions across all channels in CenterPoint Energy's natural gas distribution, electric transmission and distribution, and Home Service Plus businesses, allowing the company to simplify and enhance communication methods, IBM says. Customers will also have access to expanded Web-based services and the option to select how they prefer to be contacted by CenterPoint - whether by phone, a  portal, text or email.

CenterPoint Energy will also integrate data analytics as part of this project. The company will combine data from smart meters and distribution and outage management systems to provide better customer information, IBM adds.

“Our goal is to provide an exceptional customer experience by taking full advantage of our technology platforms across our businesses,” says Gregg Knight, division vice president of customer services for CenterPoint Energy. “The Customer Vision Platform will provide the insight we need to focus on the total customer experience to make it more convenient to do business with us and to provide even more valued services.”



Hybrid Energy Innovations

Hybrid Energy Innovations 2015
Latest Top Stories

To Help Combat Costly Electricity Theft, Emerging Markets Turn To Smart Grid Infrastructure

According to a new report, the world loses a whopping $89.3 billion to electricity theft annually, and emerging country markets are feeling a majority of the pain.


Report: Utilities Face Big Revenue Cuts From Distributed Energy Resources

According to a new report from Accenture, the growth of solar and other resources, such as energy storage, could mean significant losses for utilities.


NextEra To Acquire Hawaiian Electric In $4.3 Billion Merger Deal

If approved, the agreement between the two energy companies would produce one of North America's largest renewable energy players.


EPA Racks Up Over 1.6 Million Comments On Carbon Pollution Plan

Months after the U.S. Environmental Protection Agency released its Clean Power Plan, which will create new regulations for existing power plants, the agency says it has received loads of feedback to consider.


Smart Grid Interest Continues To Spread Among U.S. Rural Utilities

A new survey gauges rural smart grid efforts across the country and offers key findings, one of which is that nearly all utilities polled are doing something to modernize their systems.

S&C Electric_id176
edf_id180