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SSE, an electricity and gas company operating mainly in the U.K. and Ireland, has selected Accenture to help with the Retail Transformation Program, which focuses on improving SSE's retail business and meeting a government mandate to roll out more than 9 million smart meters by 2019.

Under this program, Accenture was awarded multiyear, multimillion-dollar contracts to work with the energy company to implement an Oracle-based customer campaign management solution for its Domestic Customer (DC) project and an Oracle-based field force productivity solution for its Metering Transformation Project (MTP).

On the DC project, using Accenture Energy Consumer Services, Accenture will be implementing Oracle's Siebel, OBIEE and Fusion applications, which are intended to help SSE’s sales and marketing team through targeted campaigns, customer segmentation and accurate measurement.

On the MTP, through Accenture Smart Grid Services, Accenture will help SSE equip its field force with an Oracle Mobile Workforce Management scheduling and mobility solution to provide meter readers and meter operatives with access to real-time information, as well as the ability to electronically send meter data.

Accenture notes it has already rolled out a meter data management system for SSE.


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